Mallee Family Care Website Terms & Conditions of Use

Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law. Mallee Family Care may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use. Mallee Family Care has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Mallee Family Care of the site. Use of any such linked web site is at the user's own risk.

Privacy Policy
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information.

Statement of Ownership
This is to certify that this website is owned and run by MALLEE FAMILY CARE INC (ABN 32 085 588 656).
Mallee Family Care Inc is registered in Victoria 3500 and has been active since 9 August 1984.

Copyright
All images, information and body text remains the property of Mallee Family Care Inc.

Other websites
This website contains links to other websites. Mallee Family Care Inc is not responsible for the privacy policies or practices of any third party.

Contact
If you have any questions about this statement of ownership, please write to:
PO Box 1870, MILDURA VIC 3502
or Email: mildura@malleefamilycare.com.au

Privacy & Refund Policy
Our Privacy Statement to our Supporters

What Personal information do we collect?
We only collect personal information that is necessary to carry out our work. Personal information held by us may include your name, address, any previous addresses, telephone or mobile phone number, e-mail address, donation details, and a supporter number. It is your choice whether you choose to provide all or some of this personal information – your choice may affect the way in which we communicate with you.

How do we collect Personal Information?

• Directly from you, when you provide us with information by phone, mail or e-mail.
• From third parties such as friends who have referred you to us.
• From publicly available sources such as the telephone directory.

How do we use your Personal Information?
Your personal information may be used to:

• To thank you for your support
• To keep you informed of our work
• To inform you of our fundraising appeals
• To provide you with our supporter services

Disclosure of Personal Information
In using your personal information for the above purposes, we may need to disclose it to outside organisations such as:

• Our financial institutions
• Our contracted service providers such as our telemarketing agency

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Returns & Refunds
Any request for refund of contributions already donated to Mallee Family Care by a sponsor/donor will be considered and determined on a case by case basis. Refunds will be made by cheque only.

When a request for a refund is received, an assessment of the reason given for the refund request is undertaken.

The following reasons will usually be considered favourably:

• an error has been made by Mallee Family Care;
• a sponsor/donor decides within the first week of providing contributions that they have changed their mind and the funds have not already been utilised for fundraising activities;
• a sponsor/donor banking details are fraudulently obtained and used;
• a sponsor’s/donor’s contributions are paid in advance.

The following reasons will not usually be grounds for a refund to be given:

• the financial circumstances of the sponsor/donor;
• the sponsor/donor denies or disputes having made a decision with Mallee Family Care or one of its contracted marketing agencies to provide financial contributions; or
• disagreement by the sponsor/donor with the nature of the programs provided by Mallee Family Care.

If it is agreed that a refund is to be made, the sponsor/donor will be sent a cheque within five working days of the decision.

Mallee Family Care’s Privacy Policy
For more information or for a copy of the Privacy Policy, please contact (03) 5023 5966.